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Fresh Economic, Retail & Consumer Insights for
Shopper Understanding Edited and Produced by
BIGresearch®… Providing Unique Insights Each Month from the
Consumer Intentions & Actions Survey.
August
2010
(Respondents Surveyed 8/3 - 8/10/10)
SPECIAL
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This special "video" edition includes a video
briefing which recaps the key consumer insights for the
month of August.
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This
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the national BIGresearch® Consumer Intentions & Actions®
(CIA) Survey each month. The CIA survey findings are
available by shoppers of most major retailers and can be
licensed and delivered via electronic download. For more
information on the CIA,
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The oil
spill in
the Gulf
has
finally
been
plugged,
but
without
any
concrete
evidence
of an
economic
“recovery”
(you
know,
like a
falling
unemployment
rate or
a robust
housing
market),
consumer
confidence
flatlines
in
August…this
month,
27.8%
say they
are very
confident/confident
in
chances
for a
strong
economy,
even
with
July’s
reading
(27.9%),
though
remaining
several
points
below
Aug-09
(31.1%).
Back in
pre-recession
Aug-07,
confidence
stood
relatively
strong
at
43.9%.
Though
cleanup
efforts
in the
Gulf
continue,
overall,
consumers
are
feeling
a bit
more
optimistic
about
political
and
national
security
issues…in
August,
fewer
than one
in five
(19.5%)
say they
continue
to
worry,
down
from
21.4% in
July and
22.6% in
Aug-09.
It may
be a
hit-or-miss
Back-to-School
season
for some
retailers,
as
consumers
send
mixed
signals
when it
comes to
the
economy
and
spending…while
confidence
failed
to
improve
in
August
[retailers
lose],
fewer
consumers
are
feeling
practical
[retailers
benefit].
While
nearly
half of
consumers
(44.8%)
still
say
they'll
remain
practical
and
realistic
when
spending,
this
figure
has
lowered
4+
points
from
last
month
(49.1%)
and
declined
from
Aug-09
as well
(48.2%).
Students
headed
back to
school
may have
an
easier
time
this
year
convincing
penny-pinching
parents
that
they
need
a new
netbook,
e-reader,
or
mobile
device…more
than
half
(53.5%)
still
say
they’re
focused
on
necessities
when
shopping,
but this
percentage
has
lowered
from
July
(58.0%)
and
Aug-09
(55.9%).
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While
confidence
and the
U.S.
unemployment
rate
(remaining
at 9.5%)
both
failed
to
improve
over the
past 30
days,
consumers
are
feeling
a bit
brighter
about
outlook
for the
job
market…in
August,
fewer
than one
in three
(28.9%)
reports
there
will be
“more”
layoffs
over the
next six
months,
down two
points
from
July
(30.8%).
More
than
half
(53.1%)
feels
that
layoff
levels
will
remain
the
“same,”
up
slightly
from
52.2%
last
month,
while
about
one in
five
(18.0%)
hopes
for
“fewer,”
rising a
point
from a
month
ago
(17.0%).
Those
concerned
with
becoming
laid off
remains
stable
at 3.9%,
the same
figure
posted
in June
and
July.
The
current
reading
remains
quite an
improvement
over
Aug-09
(7.8%).
With
half
(49.6%)
of
consumers
declaring
they
feel
that
there is
too much
month
left at
the end
of their
paychecks
“all” or
“most”
of the
time,
it
should
come as
no
surprise
that
paying
down
debt
(32.8%)
and
decreasing
overall
spending
(31.2%)
remain
the top
two
financial
plans in
August.
Nearly
one
quarter
plans to
increase
savings
(24.3%)
over the
next
three
months,
while
more
than one
in five
(21.8%)
is
focused
on
paying
with
cash
more
often.
Can
talks of
recovery
really
begin
when
40.6%
feel
“worse
off”
financially
compared
to a
year
ago?
(And –
let’s
face it
– 2009
wasn’t
a great
year)…just
over one
in ten
says
they are
better
off,
while
45.2%
proclaim
they are
the
same,
financially
speaking.
And, one
final
personal
finance
stat:
more
than two
in five
(43.5%)
disagree
or
strongly
disagree
that
they are
saving
enough
to meet
future
needs.
One-quarter
(26.9%)
feels
they
have
enough
money
banked.
While
national
average
pump
prices
have
increased
slightly
compared
to a
year ago
(source:
AAA),
consumers
still
seem to
have
eased up
on the
brake
when it
comes to
spending…compared
to a
year
ago,
fewer
are
delaying
a major
purchase,
reducing
dining
out,
scaling
back on
vacation/travel,
and
spending
less on
groceries
or
apparel.
That
said,
nearly
seven in
ten
(68.1%)
consumers
overall
say gas
prices
are
still
impacting
other
purchases:

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Bring
on
the
leopard
print!
Consumers
may
feel
like
they
don’t
have
much
money
in
the
bank,
but
they
aren’t
letting
that
affect
a
good
sense
of
style…this
month,
16.9%
report
that
newest
fashion
trends
and
styles
are
important
to
them,
rising
from
the
13.0%
recorded
in
Aug-09
and
the
highest
reading
since
Oct-08
(18.5%).
The
majority
(50.1%)
still
says
fashion
is
less
important
than
value
and
comfort,
while
one-third
(33.0%)
prefers
a
traditional,
conservative
look.
Designer
offerings
at
affordable
price
points
are
likely
keeping
Kohl’s
buoyed
in
Women’s
Clothing…in
August,
the
department
store
is
only
a
few
points
behind
big
discounter
Walmart,
the
store
shopped
most
often
for
this
category.
The
complete
top
5:
1.
Walmart
(12.5%),
2.
Kohl’s
(10.0%),
3.
JC
Penney
(6.3%),
4.
Macy’s
(5.6%),
5.
Target
(2.8%).
Walmart’s
lead
is
more
substantial
in
the
Men’s
section…with
16.2%
shopping
there
most
often,
the
big
discounter
is
ahead
of
Kohl’s
(9.9%),
JC
Penney
(8.2%),
Macy’s
(5.2%),
and
Target
(3.0%)
in
this
category.
It
appears
that
low
prices
lure
parents
into
Walmart
and
Target
for
Children’s
Clothing…the
discounters
lead
this
category
with
14.6%
and
5.0%
shopping
there
most
often,
respectively.
Other
likely
Back-to-School
apparel
hotspots?
Kohl’s
(4.8%),
JC
Penney
(3.0%),
and
Old
Navy
(1.8%),
which
round
out
the
top
5.
Walmart
appeared
to
have
the
lead
laced
up
in
Shoes,
but
Payless
is
making
strides...the
big
discounter
is
tops
with
11.9%
shopping
there
most
often
in
August,
while
the
discount
specialty
follows
by
just
half
a
point
(11.4%).
Kohl’s
(5.3%),
DSW
(3.6%),
and
JC
Penney
(3.1%)
continue
to
trail.
Best
Buy
continues
as
the
best
bet
in
Electronics…more
than
a
third
(34.9%)
head
to
the
big
box
most
often,
while
one
in
five
(20.6%)
shops
at
Walmart.
Amazon.com
(3.0%),
Target
(2.8%),
and
Sears
(2.0%)
follow
not-so-closely
behind.
Big
box
Dick’s,
though,
bats
second
to
Walmart
over
in
Sporting
Goods…13.9%
shop
the
big
discounter
most
often,
while
12.5%
shop
Dick’s.
Following
in
the
minor
league
are
Sports
Authority
(4.9%),
Big
5
(3.1%),
and
Academy
(3.1%).
Home
Depot
(29.8%)
and
Lowe’s
(26.2%)
continue
to
hammer
the
competition
in
Home
Improvement...Walmart
is
third
here
with
6.1%
shopping
there
most
often,
while
Menards
(4.1%)
and
ACE
Hardware
(2.9%)
follow.
While
the
majority
(56.7%)
of
consumers
shop
traditional
grocery
store
format
for
their
foodstuffs,
national
presence
(and
EDLP,
of
course)
keep
Walmart
at
#1…overall,
nearly
one
in
five
(18.6%)
shops
the
big
discounter
most
often
for
Groceries,
while
Kroger
(7.0%),
Publix
(4.2%),
Safeway
(2.6%),
and
Shoprite
(2.5%)
round
out
the
top
5.
Divide
consumers
by
census
region,
and
you’ll
see
evidence
of
regional
power
players:

With varying advertised specials and convenience to home, work, or wherever, it makes sense that shoppers stray from the Grocery store they shop most often, doesn’t it? In the past 90 days, more than half (51.2%) admits to stopping by Walmart, while one in five (20.3%) have browsed the foodstuffs at Target. Sam’s Club (16.6%), Kroger (16.2%), Costco (14.3%), and ALDI (12.4%) have also been frequented.
Price (74.5%) is most likely to dictate where consumers shop for Groceries, though location (71.1%), selection (57.3%), quality (47.9%), and fresh produce (32.0%) are other key factors. Interestingly, reasons to shop can also vary by region of the country. Northeastern shoppers tend to value double coupons and fuel/gas rewards more than average, while those in the Midwest and South place higher value on one-stop shopping convenience and 24/7 availability. About one in ten (9.1%) shoppers out West head to a particular Grocery store for its organic/whole foods department.
Overall, more than three in five (62.7%) regularly or occasionally purchase Organic products...produce (53.6%) is most likely to be found in these shoppers’ carts, but dairy products (26.5%), breads (26.3%), cereals (24.9%), and juices (24.4%) are also popular. More than one in ten shop green at Walmart (11.6%) most often, followed by Whole Foods (6.5%), Kroger (5.4%), Trader Joe’s (5.3%), and Publix (3.6%).
Walmart continues to clean up in Health & Beauty Care…30.7% shop most often at the big discounter for soaps, shampoos, and cosmetics. Druggists CVS (8.6%) and Walgreens (8.5%) follow, while Target (6.9%) and Rite Aid (3.2%) complete the top 5.
When it comes to curing Prescription-medicated colds, though, consumers most often turn to druggists…Walgreens (16.8%) and CVS (16.4%) continue to lead this category, while Walmart (11.2%), Rite Aid (6.0%), and Target (2.5%) round out the top 5.
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Those planning to spend the dwindling days of summer at the pool or
on a road trip will likely invest in this aisle in the coming weeks:
Snack Food products…when
it comes to satisfying the sweet – or salty – tooth, more than one
in three (37.1%) will check out a grocery store most often, while
27.1% purchase these products at discounters.
Specifically, one in five (21.0%) heads Walmart most often,
followed distantly by Kroger (4.7%), Publix (3.0%), Target (2.0%),
Costco (1.9%), and Meijer (also 1.9%). Split the genders and you’ll
find that women are more likely to have a store preference than the
men…fewer than one in five (17.5%) of the fairer gender claims to
have “no preference” for their Snack Food destination, while more
than a quarter (28.4%) men say the same, indicating that these
fellows may be basing more of their purchasing on impulse and not
necessarily on store loyalty.
When it comes to filling up the cart, shoppers rely on essential “C”
food group (cereals, [ice] cream, chips, candy, and cookies) most
frequently…breakfast
cereal tops this list with 48.5% buying at least 2-3 times a month.
Ice cream/frozen yogurt (39.0%), potato chips (38.3%), candy
(35.0%), cookies (34.7%), corn/tortilla chips (33.3%), and crackers
(31.3%) follow. Diet/low fat bars, energy/power bars, and toaster
pastries are purchased with the least frequency.
Perhaps there’s room for merchandising improvement within this
aisle…while
seven out of ten (69.9%) agree that the Snacks in their store are
arranged in an easy to shop manner, nearly half (46.5%) report that
they regularly or occasionally have trouble finding the Snack Foods
they want to buy. One-quarter (24.7%) of these shoppers indicates
it’s because they can’t find the right product form, 19.4% complain
of stock outs, 19.1% have trouble locating the types of products
they need, 17.5% are unable to find the correct brand, while 15.1%
say the store doesn’t carry the exact item they want to buy.
While the average consumer spends about $18 per month to satiate
between-meal cravings,
those earning under $50,000 tend to spend a little less ($16.88)
than their $50,000+ counterparts ($20.05).
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Lessening focus on practicality and needs over wants when
spending appear to be having a positive impact on the 90 Day
Outlook compared to July,
according to the BIGresearch® Diffusion Index (those who say
they’ll spend less subtracted from those who will spend more).
The Outlook improves from Aug-09 and Aug-08 as well, though
compared to pre-recession Aug-07, all categories remain DOWN:
Retail Merchandise Categories - 90 Day
Outlook
(Aug-10 compared to Jul-10, Aug-09, and Aug-08)
Are we off to a better start this holiday season than in
2009? Six month purchase intentions continue to track ahead
of Aug-09 for BIG ticket items like autos, computers, furniture,
home appliances, jewelry/watch, TVs, DVD/VCR, and vacation
travel:

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Much to the relief of many parents, Back-to-School shopping means
the kids are headed back to class soon, making this spending
"season" what’s hot for August…Netflix,
Angelina Jolie, and cupcakes prove popular as well. Women of all
ages are eager to see Eat Pray Love, while those 35+ are also
tuning in for Hot in Cleveland. What’s not hot in Cleveland
[or anywhere else]? LeBron James…76.5% say the Miami transplant
isn't a slam dunk, heating up from the 64.8% who said the same
back in June.
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Check
out BIGresearch's latest book, RETAIL COMMUNITIES
- A Must-Read for all Marketers! For the first time in this
book, Dr. Don Schultz and Dr. Martin Block of the Medill School
at Northwestern have combined eight years of
BIGresearch®
consumer data - over 250,000 individual responses - to develop
new consumer segments with both in-store and out-of-store views.
RETAIL COMMUNITIES and the approach it takes helps
you understand how to identify, interact and even create retail
communities beneficial for consumers and retailers.
www.retailcommunities.com
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